Privacy Policy
Serenity Spa (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy
describes how we collect, use, disclose, and protect your information when you visit our
website, https://serenityspausa.com (“Website”), or interact with us in any other manner.
Information We Collect
We may collect the following types of information from you:
Personal Information: When you contact us through our Website, phone, or email, we may
collect personal information that you provide, including your full name, phone number, email
address, and mailing address.
Automatically Collected Information: When you visit our Website, we may automatically
collect certain information about your device and usage, including IP address, browser type,
operating system, referring URLs, and pages viewed.
How We Use Your Information
We use the information we collect for the following purposes:
To Communicate with You: We use your contact information to respond to your inquiries,
provide legal services, send administrative information, and keep you informed about your case
or our services.
Marketing and Promotional Communications: With your consent, we may use your
information to send you updates, newsletters, or marketing communications via email, phone, or
text message. You can opt out of receiving these communications at any time by following the
instructions provided in the communication or contacting us directly.
Legal Compliance: We may use your information to comply with applicable laws, regulations,
or legal obligations, including responding to subpoenas, court orders, or legal requests.
Consent to Receive Text Messages
You are not required to consent to receiving text messages from Serenity Spa. By providing
your phone number and opting in, you consent to receive text messages from Serenity Spa
regarding your inquiry, our services, or related legal matters. Message and data rates may
apply. You can opt out of receiving text messages at any time by replying “STOP” to any text
message you receive from us. Please note that opting out may limit our ability to communicate
with you regarding your case or services.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We do not sell, rent,
release, or transfer your SMS consent or phone number to any third party for any third
party marketing purposes. We may share your information in the following circumstances:
Service Providers: We may share your information with our service providers who perform
services on our behalf, such as marketing, customer services, or technical support. These
service providers are contractually obligated to protect your information and use it only for
services they provide.
Legal Requirements: We may disclose your information if required by law, regulation, or legal
process, or if we believe disclosure is necessary to protect our rights, property, or the safety of
our users or others.
Data Security
We implement reasonable security measures to protect your personal information from
unauthorized access, use, disclosure, alteration, or destruction. However, no method of
transmission over the internet or electronic storage is completely secure, and we cannot
guarantee absolute security.
Your Rights and Choices
Opting Out: You may opt out of receiving marketing communications from us by following the
instructions in those communications or contacting us directly. If you opt out, we may still send
you non-promotional communications related to your legal services or our ongoing business
relationship.
Access and Update Information: You have the right to access, update, or correct your
personal information. To do so, please contact us using the information provided below.
Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy
practices or content of these third-party sites. We encourage you to review the privacy policies
of any third-party websites you visit.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect
personal information from children under 13. If we become aware that we have inadvertently
collected personal information from a child under 13, we will take steps to delete such
information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page
with an updated “Last Updated” date. We encourage you to review this Privacy Policy
periodically for any updates.
Terms and Conditions:
1. Introduction
Welcome to Serenity Spa. By accessing or using our services, including receiving SMS
communications, you agree to comply with and be bound by these Terms and Conditions. If you
do not agree with these terms, please do not engage with our services.
2. Consent for SMS Communication
By providing your consent to receive SMS communications, you acknowledge and agree to
receive text messages from Serenity Spa at the phone number you provide. Information
obtained as part of the SMS consent process will not be shared with third parties.
3. Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related
to the following:
Account Notifications – We use SMS to communicate directly with our clients for appointment
scheduling, service confirmations, and rescheduling. This also includes sending reminders,
providing updates on spa closures or changes, and following up after treatments to ensure the
best service experience.
Customer Care – We will be answering general customer service inquiries
4. Standard Messaging Disclosures
Message Frequency: Frequency of messages may vary depending on your interactions
with us.
Standard messaging rates will be charged by your mobile service provider.
You can opt-out of receiving SMS messages at any time by texting “STOP” to the
number from which you received the message.
For assistance, text “HELP” or visit our Privacy Policy at
https://serenityspausa.com/privacy-policy