Effective Date: 08/20/2024
Last Updated: 02/13/2025

1. Introduction
Serenity Esthetics (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website, interact with us, or use our services, including SMS communications. By using our website and services, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect
We may collect the following types of personal information from you:

Contact Information: Name, phone number, email address, mailing address.
Transaction Information: Details of purchases or bookings made with us.
Communication Preferences: Your consent to receive SMS messages and other communications from us.
3. How We Use Your Personal Information
We use the collected personal information to:

Provide and improve our services.
Process transactions and fulfill bookings.
Send appointment reminders and important updates.
Communicate promotions, special offers, and other relevant business information (only if you have opted in).
Respond to customer service inquiries and provide support.
4. Who We Share Your Personal Information With
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

Service Providers: Third-party vendors who assist with processing payments, appointment scheduling, or other necessary business functions.
Legal Compliance: If required by law, we may disclose personal information in response to legal requests or to protect our business.
SMS Consent and Privacy
We respect your privacy and ensure that SMS consent is not shared with third parties for marketing purposes. Your consent to receive SMS messages is solely used for communications directly related to your interactions with us.

5. How to Manage Your Information
You can update, correct, or request deletion of your personal information by contacting us at Support@serenityesthetics.zendesk.com. If you wish to opt out of SMS communications, you can reply “STOP” to any message, and we will process your request promptly.

6. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Serenity Esthetics
Support@serenityesthetics.zendesk.com
📞 1-800-791-7905

For the latest version of our Privacy Policy, please visit https://serenityspausa.com/privacy-policy