Terms and Conditions for No-Show and Cancellation Policy

Effective Date: 08/2024

Thank you for choosing Serenity Esthetics Spa & Facials Raleigh. We are committed to providing you with exceptional service and care. To ensure a smooth experience for all our clients, we have established the following no-show and cancellation policy. By booking an appointment with us, you agree to these terms and conditions.

1. Appointment Confirmation
All appointments require confirmation. You will receive a reminder call or message 24-48 hours before your scheduled appointment. Please confirm your attendance at this time.

2. Cancellation Policy
If you need to cancel or reschedule your appointment, please notify us at least 24 hours prior to your appointment time. Cancellations can be made via phone, email, or through our online booking system.

3. No-Show Policy
A “no-show” is defined as failing to arrive for a scheduled appointment without prior cancellation. If you do not show up for your appointment, the following fees will apply:

No-Show at least 24 hours prior to your appointment: 50% of service/promotional cost.
No-Show within 24 hours of your appointment: 100% of service/promotional cost.
4. Late Arrivals
If you arrive late for your appointment, we will do our best to accommodate you. However, please be aware that if you arrive more than 15 minutes late, we may need to shorten or cancel the service to avoid delaying subsequent appointments. In such cases, you will still be responsible for the full cost of the service.

5. Exceptions
We understand that emergencies and unforeseen circumstances can occur. Exceptions to this policy may be made on a case-by-case basis, but these must be communicated to management as soon as possible.

6. Payment
All fees incurred from late cancellations or no-shows will be charged to the credit card on file or invoiced to you directly. Payment is expected within 72 hours of receiving the invoice.

7. Changes to Policy
We reserve the right to change or update this cancellation and no-show policy at any time. Any changes will be communicated to clients via our website or direct communication.

8. Contact Information
For questions or clarifications regarding our no-show and cancellation policy, please contact us at:

Serenity Esthetics Spa & Facials Raleigh
+1 910-828-2989
book@serenityspausa.com
https://serenityspausa.com/

By booking an appointment with us, you acknowledge that you have read, understood, and agreed to the above terms and conditions.